FAQ
Product Information
What are your claw clips made from?
Our claw clips are made from high-quality materials designed for durability and everyday wear.
Many styles are crafted from cellulose acetate, a plant-based alternative to traditional plastic that’s stronger, smoother, and more comfortable in your hair.
Will your clips work for my hair type?
Yes, but choosing the right size is key.
Medium clips work well for fine to medium hair or half-up styles.
Large clips are best for thick, long, or full up-dos.
If you’re unsure which style is right for you, feel free to reach out. We’re happy to help.
Are your designs original?
Yes. All of our designs are created with intention and personality. We focus on pieces that feel fun, wearable, and a little unexpected. Not mass-produced basics.
How do I care for my claw clip?
To keep your clip looking its best, avoid excessive heat and prolonged direct sunlight, keep it dry when possible, and handle with care. With normal use, your clip should last a long time.
Orders & Shipping
When will my order ship?
In-stock orders are typically processed and shipped within one to three business days, excluding holidays. Once your order ships, you’ll receive a confirmation email with tracking information.
Do you offer free shipping?
We offer free domestic shipping on qualifying orders or with an active promotional code.
Do you ship internationally?
Yes, we offer international shipping. International customers are responsible for any duties, taxes, or customs fees charged by their country.
Can I change or cancel my order?
Preorders may be canceled within 24 hours of purchase. A $5 restocking fee will be deducted from your refund to help cover processing and inventory costs.
Exchanges are always fee-free, and the restocking fee is waived if you choose to exchange your preorder instead of requesting a refund.
After 24 hours, preorders are final sale since inventory is secured specifically for your order.
How can I track my order?
After your order ships, we’ll send you a confirmation email with your tracking number. You can click the link in that email to see real-time updates from the carrier. If you can’t find your tracking info, just reach out and we’ll help you locate it.
***Note: It may take a few days for the carrier to update tracking.
Preorders
What are preorders?
Some of our styles are offered as preorders when demand is high or a new design is launching. Preorders allow you to reserve your item before it officially ships.
Estimated ship dates are listed on the product page. If your order includes both in-stock and preorder items, everything will ship together once the preorder is ready, unless otherwise noted.
Can I cancel a preorder?
Yes, please reach out to our customer service team using the form at the bottom of this page.
Do in-stock and preorder items ship together?
If your order includes both, we’ll usually ship everything together once your preorder is ready, unless we let you know otherwise.
Returns & Warranty
What is your return policy?
We accept returns on unused, unworn items in their original condition within fourteen days of delivery. Return shipping costs are the responsibility of the customer. Sale items and preorders are final sale. A $5 restocking fee applies.
What if my item arrives damaged or incorrect?
If your item arrives damaged or incorrect, please contact us and we’ll make it right.
Why hasn’t my order been scanned, even though a shipping label was printed?
Sometimes a shipping label is created before the carrier scans it. Don’t worry, your order is on its way! Tracking usually updates within 4-7 business days.
Wholesale & Gifting
Commissions, Collaborations, & Sponsored Content
We love partnering with creators! If you’re interested in commissions, collaborations, or sponsored content, please contact us via email with a brief introduction and your proposal. We’ll review all inquiries and get back to you as soon as possible.
Do you offer wholesale?
Yes. We love partnering with retailers. Visit our Wholesale page or reach out directly for more information.
Do you offer gift cards?
Yes, digital gift cards are available and make an easy, thoughtful gift.